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Return & Refund Policy

Thank you for shopping at Green Organic Food. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

• You have 7 days from the date you receive your order to request a return.

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

• To initiate a return, please contact our Customer Support at support@greenorganicfood.shop (or your designated email/phone) with your order number and a brief description of why you want to return the item.

Refunds

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.

• If your return is approved, we will initiate a refund to your original payment method. The refund will be processed within 7-10 business days after approval.

• Shipping costs (both to and from) are non-refundable, unless the return is due to our error (e.g., you received a wrong or defective item).

Exceptions / Non-returnable items

Some types of items cannot be returned, such as:

• Perishable goods (food, fresh produce) after they are delivered and not in the original condition.

• Products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Exchange

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@greenorganicfood.shop with photos of the defect and your order number.

Contact Us

If you have questions about returns or refunds, please contact us:

Green Organic Food
Email:  notoriousmoony@gmail.com
Phone: 01922-221085
Address:  Dhaka Cantonment ,rojoni gondha supper market,dokan no m-1,Dhaka 1206